NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 10 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	February 2026	January 2026	December 2025
1. Very Good	38	61	53
2. Good	15	13	16
3. Neither good nor poor	3	3	2
4. Poor	7	1	4
5. Very Poor	3	1	6
6. Don’t know	0	1	0
Summary Scores
Positive	80%	93%	85%
Negative	15%	3%	12%
Neutral	5%	4%	3%

 

Comments received from Friends and Family Test feedback

Below is a selection of comments that we have received from recent Friends and Family Test feedback:

• 'The service was good and the practice nurse was very helpful.'
• 'Was on time. The doctor was very informative and very professional.'
• 'Receptionist very helpful Spoke clearly and was able to access computer information with ease. Nurse was amazing , again calm, patient, professional, listening to what you said and giving an explanation as to what would happen next . Both people credit to their profession.'
• 'Dealt with in a professional manner and on time.'
• 'Service was good and receptionist was helpful.'
• 'The doctor was very patient, attentive and listened, her advice was very helpful.'

Improvements made from Friends and Family Test Feedback 

We have made a number of improvements from patient feedback that we have received:

• • You shared that you wanted better communication in relation to your GP practice.  We have introduced a new quarterly newsletter that is available on your practice website and print copies in your practice.  You can view the latest edition here. 
  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website, which is available on your practice website or as a printed copy in your practice:  You can view the guide here: 15 Sefton Road - How to access online services